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Improved Business Agility for a Home Improvement and Construction Company


The organization used various applications over the years to accumulate and process transaction which resulted in disjointed processes and the inability to generate financial statements as frequently as it was required because of the fact that a lot of effort was taken in consolidating the data. The disparate system was creating inefficiency.

So they require a solution which accommodates custom job order entry, a flexible purchasing structure, holdback processing, automated terms discounts, decentralized payment processing, commission reporting, and platform to distribute information to the employees.

Our Solution

A comprehensive approach was undertaken which included considering the long term vision of the enterprise, reviewing the technical infrastructure, scoping integrations to Microsoft Dynamics CRM, keeping in view opportunities for future automation with handheld devices, investigating industry specific add-ons, and designing custom solution within Microsoft Dynamics NAV.

It started with implementing Microsoft Dynamics NAV 2009 for financial and distribution processing. To accommodate Holdbacks and Commission reporting, custom features were developed. The advantage of cost savings offered by suppliers can be achieved by using the terms discount feature in Dynamics NAV. Purchase orders which used to be manual documents are now providing increased accuracy in pricing and improved audit trails in invoice matching. To support the branch based processing, the cash receipt and bank deposit areas were modified to make sure that even though the bank deposit process may be incomplete, the customer accounts are immediately updated. We also provided an improved KPI reporting and a SharePoint environment for the employees. In the next phase, we tackled the implementation of manufacturing, electronic bank reconciliation, workflow approvals, and fleet management.


The organization benefited from a centralized system and efficiencies. It saves time, provisions to cross-train staff and channel the senior resources to the other areas where they are needed. The purchase cycle improved and turnaround time reduced. Now instead of creating documents in Microsoft Excel and then entering it again in Account Payable, it has one entry point, prices are defaulted unlike earlier when the purchase order did not include prices and matching them to invoices was a tough job.