HelpdeskKnowledge Base

By the virtue of mobile technologies, the tech-savvy generation is more empowered today. With the increasing role of technology, the demand for helpdesk resources and support also increases. With the help of Helpdesk software, Customer Support can receive, process, and respond to incidents or service requests. Faststream Technologies offers a ticket management software that facilitates you to manage all your customer interactions via e-mail, web portal, phone, social networking sites and chat. Running your Helpdesk should be a hassle-free experience.

 

With Faststream Technologies, make out the correct pattern in your team’s endeavour and infuse better performance. We bring down staff from all departments, to provide a great customer service experience. We ensure that when Customers wants to connect, they get support through a variety of channels — email, phone, live chat, social media and more. We enable the customers to find the solution to their queries on their own. Recognizing the uniqueness of your business, we facilitate you to customize and integrate it with other apps.

our Helpdesk Software features

Manage service requests

Monitor and control your service request by automatically converting emails to tickets, assigning tickets to the employees, and facilitate automatic escalations based on business requirements.

Manage IT assets

Automatically locate assets around your network based on IP range/subnet, link assets with users and helpdesk tickets, and by setting up parent-child relationship track assets.

Deploy knowledge base

Solve repetitive and common issues by enabling employee self-service through FAQs and knowledge base articles.

Communicate with users and staff

Manage helpdesk tickets with two-way email correspondence. Get email notification on your mobile phone via SMS alerts and upgrade your services through customer satisfaction surveys.

 

Help desk software is for all types of teams and companies

 
Enterprises: To provide innovative support at scale.

 

SMBs: To offer customer service for their growing businesses.

 

Retailers: Shopify scaled ticket support operations for e-commerce business.

 

HR Teams: To provide streamlined, responsive support software to their employees.

 

IT Teams: Allowing employees to get quick IT help.

 

Educators: Support staff members and team.

Our HelpDesk Service Benefits

Better user satisfaction and support

Improve the support experience for customer by rendering continuous technical support via email, phone, chat or self-help.

Knowledge ofthe problem areas

Manage your Training and communication needs better by understanding the pattern of reporting from support interactions.

Customer happiness

 

We offer a helpdesk software that has responsive design, which can be used on any device.

Deploy professionals on complex issues

Focus on strategic initiatives that promote teaching and learning.